Jun
11
Airline Passengers Getting Ruder
Filed Under News
A USAToday article explains how passengers are getting ruder towards airline employees.
Flight attendant Jackie Hamilton was stunned in March when a passenger allegedly spoke a racial epithet and spit on her shoe when getting off a United Express plane in Albany, N.Y.
In her two years as a flight attendant, Hamilton, an African-American from St. Louis who filed a complaint with police, says she’s flown more than 500 flights and never encountered such an offensive outburst from a passenger.
“I was in shock for a minute,” Hamilton says. “I remember the hatred in her voice.”
Passengers today complain of poor treatment at the hands of airlines trying to cut costs, but Hamilton and other front-line airline workers say abuse is a two-way street.
They say tension between airline employees and passengers is rising, and passengers are ruder and more volatile than in the past. Packed planes, flight delays, security hassles and other factors already have made flying more unpleasant, and many airline employees are working harder for less pay than a few years ago. Angry confrontations between passengers and employees can delay flights, force emergency landings or pose safety risks in flight.
(Flight Attendants feel wrath of fliers - USA Today Article)
Message to all frequent fliers, treat your crew members with respect! We are trying to do our best and create a relaxed and enjoyable flight!
“Packed planes, flight delays, security hassles and other factors already have made flying more unpleasant”
I can’t help but think that’s the crux of the issue. I love flying but these days I can barely stand to be a passenger. :/