Jun
22
Continental Airlines Sewage Overrflow
Filed Under Continental, News
Continental Airlines is apologizing to their customers today after the sewage was overflowing on one of their flights. The flight was from Amsterdam to Newark. There are reports that passengers had to hold their noses for hours as the airplane flew high over the Atlantic. The airplane made an emergency stop in Ireland to have the sewage problem fixed. The next day, the plane departed Ireland en route back to Newark. After takeoff, the sewage overflow problem developed again! The flight attendants warned passengers not to eat or drink since the lavatories were out of service. A Continental representative said,
“We deeply regret the serious inconvenience to our customers and are apologizing to them and compensating them for the poor conditions on the flight as well as the diversion and delay,”
The airline found the problem to be a stuck latex glove in the system. This was causing an overflow of sewage. I do not quite understand why it wasn’t found the first time it diverted to Ireland. I can only image what these people went through on this flight, and then had to go through it again from Ireland. It had to be the worst flight or flights for them ever! I hope Continental gave the passengers a decent compensation!
Watch the short news video of the sewage overflow problem.
All i can say is, it does not surprise me at all, my fiance and i went through the worst nitemare aboard Continental Airlines, and will NEVER fly them again, its been over 3 years, and I will not even consider it, I am surprised they are still in business….plus the employees are not people friendly..never again..
The same thing just happened on my parents ATA flight from Maui to Phoenix two weeks ago. They closed all of the restrooms on the flight for three hours because of the mess. Gross! My parents contacted the airline to complain and to see if they would get some sort of compensation, but still no response - which is okay since they would probably only give them vouchers, and I’m pretty sure their not going to want to step foot on another ATA flight.
Unbelievable, a passenger causes this mess by flushing latex gloves into the lav but passengers are blaming the airline. Why doesn’t the passenger responsable have enough courage to admit his stupidity?
It’s easier just to blame the airlines for any delays.
Continental……what a joke! Mr. Buthune, Continental CEO (BUFFOON) makes MILLIONS and you are forced to sit in a toilet for 7 hours! Nice huh? And the airlines cant figure out why they are broke!
Jim, I couldn’t agree more about the absurd bonus being awarded to airlines CEO’s after bankrupcy and huge losses. But, Mr. Bethune had nothing to do with an idiot passenger flushing latex gloves down the lav. There are very visable signs stating not to flush ANYTHING down the toilets except paper.
This post is from Jim:
Very true..but the flight landed in Ireland and it was ‘fixed” no? Thank God it wasn’t an engine problem “fixed”. I was a Gold elite flyer with Continental for years. The service became so bad…I simply could not do it anymore. On a flight from Los Angeles to Tampa..146 people made the flight……but catering “didnt”???? We were served a banana for dinner!
Sorry….I dont fly Mr Bethunes nightmare anymore NOR do I let my staff! My staff deserves more! Buffoon is making millions while his customers sit in a toilet. If you like it so much..jump on board…..lets just hope REAL maintenance isnt the next perk taken away to make sure Buffoon gets his bonus!
Jim
There wasn’t much else they could do. They did stop over to attempt a fix of the lavatory system, but obviously the mechanics in Ireland couldn’t take care of it. They have to get the aircraft and passengers home somehow because that is where Continental’s big maintenance facilities are! You can’t blame ever problem out there on the airline.
Jim, as I stated before. The bonus money paid to a lot of CEO’s is completley out of hand. But there is a huge difference between a lav being serviced and an engine problem. At an out station thwy would have serviced the fav and checked to make sure it worked properly. If it didn’t they still could have left just put it out of service. You wouldn’t do that with a saftey of flight issue such as an engine. Again the problem was caused by an ignorant passenger not following a posted placard.
Ok, no doubt this was a major mess up on Continental’s part for not taking care of the passengers. Much more could have been done. However, A) Mr. Buthune, left Continental back in 2004. He now is the CEO of Aloha Airlines. He was also named as one of the best CEO’s of the airline industry. B) United, NWA, and Delta filed for bankrupcy, not Continental.
I fly Continental quite often, sometimes up to 12 times a month. I’ve had flights that were out right nightmares, but most have been enjoyable. All of my nightmare flights were due to other passengers who have no respect for others. They have the best flight crews of any US airline. In fact JD Power just awarded them the best major airline in the US. Maybe why, most of their flights are 95% full…
This is a pretty in depth discussion! I have couple short comments:
1. Passengers do need to take responsibility and courtesy towards others. I see many times where passengers don’t really care about anyone else and will do anything to you. Passengers will never ever admit their stupidity because they will always blame it on the airline.
2. Airline CEOs are way over paid. The airlines are starting to show profit now but it shouldn’t go into the CEO or other management pockets. It needs to be reinvested into the airline to continue to grow and maintain it’s fleet along with creating a good morale among its employees. A good example would be Southwest.
Here is another comment from Jim. Hey Jim, when you make a comment, please submit the comment on the website. Emailing a reply to the notification doesn’t post the comment. Thank you!!
Hey wait….Continentals Flight crews were…are and probably will always be the best..NO one said anything about them..its their front office who doesn’t give a dam…..and hey..if you dont believe it…..well…care to sit in a toilet for 6 hours? I promise to give you a voucher! LOL….Come on guys…they are one of the big six..they just dont care and yes..gordon buffoon left just in time..he is arrogant and could care less! But hey guys..pucker up…you seem to want to kiss his backside! Myself? Sorry boys..I fly everyone else! NO MORE Continental for me…..or my staff..they deserve better than delays and cancellations…..but to each their own…..Pucker up Gordon lovers!..LOL
Jim, I by no means respect CEOs. In fact I believe CEO’s should be paid a precentage of the company’s profits. Not just a based salary and then bonuses. The problem is the airlines don’t pay the people who deal with customers not nearly enough. This is why the passangers had to smell human waste for 7 hours. I heard the current CEO is sending a personal letter to each of the 200 passengers. Along with the drink coupon and $500 travel voucher. Come on, a passenger could have cause this, but my money is on the cleaning crew. Still all the passengers should have recieved a refund, and two free round trip tickets for anywhere Continental flys. All the airlines don’t treat the customers with respect, it all has to do with the airlines crews…