Before returning any product, please contact your PJi Representative for an RMA (Return Material Authorization) Form. You may contact the customer experience team member that sent you the initial quote and/or the customer experience team that provided you with your order confirmation. The RMA form will contain return shipping instructions and a unique barcode for the items you intend to return. PJi has the authority to reject any return that is received without the appropriate paperwork.
It is the customer’s responsibility to verify application eligibility prior to ordering or using equipment purchased. Pilot John International is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser/installer to verify eligibility prior to installation.
Merchandise that cannot be returned;
Large equipment such as Hydraulic Power Units, Ground Power Units, Tugs, Engine Compressor Washers, etc, will be reviewed on a case-by-case basis regarding returns. PJi reserves the right at any time to refuse a return or issue a restocking fee for any custom-ordered equipment. Please confirm at the time of order what the return policy will be for any equipment you intend to purchase.
Used Equipment Return Policy
All used/ refurbished/ overhauled/ serviceable equipment purchased from PJi will have a 90-day parts warranty only unless otherwise specified within your original quote. PJi takes pride in the time and effort spent in providing you with reliable equipment. Please notify your Customer Experience Team within a week of receiving any used/ refurbished/ overhauled/ serviceable equipment with the appropriate photos and videos of any issues that may occur.
Any crating fees that were processed on the original order for any used/ refurbished/ overhauled/ serviceable equipment will not be refunded.
Some merchandise is eligible for an account credit or refund within 30 days from the date of shipment. This applied only if all of the following conditions are met, otherwise, a 15% restocking fee may apply. Return shipping costs are the responsibility of the customer unless it was a result of our error. If shipping was prepaid on the original order, prepaid freight will be deducted:
Credits for returned merchandise outside of 30 days are reviewed on a case-by-case basis upon return, evaluation, and approval. Returns of this nature my be subject to;
Merchandise experiencing technical issues or is assumed to be defective:
Damaged or shorted merchandise
Please ship your return with the RMA number clearly on the shipping box, not the product box. Please ensure the shipment is prepaid and insured to the address located in your return paperwork.
No refund will be issued if the package is returned to our main office at 1905 Turnbury Drive, Greenville NC 27858. All returns will be accepted at our distribution center at 430 Executive Pkwy, New Bern NC 28562.
Credit card refunds, once approved, will be issued to the same card used on the original order. Please allow 10-14 business days after the credit has been approved for your return and refund to be processed.
THIS RETURN POLICY IS A GUIDELINE ONLY AND SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. IT DOES NOT CONSTITUTE A CONTRACT, EXPRESS OR IMPLIED, WITH PILOT JOHN INTERNATIONAL OR CGSE.