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Return Policy

Before returning any product, please contact your PJi Representative for an RMA (Return Material Authorization) Form. You may contact the customer experience team member that sent you the initial quote and/or the customer experience team that provided you with your order confirmation. The RMA form will contain return shipping instructions and a unique barcode for the items you intend to return. PJi has the authority to reject any return that is received without the appropriate paperwork. 

It is the customer’s responsibility to verify application eligibility prior to ordering or using equipment purchased. Pilot John International is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser/installer to verify eligibility prior to installation. 

Merchandise that cannot be returned;

• Any aircraft part that holds a PMA, TSO, or STC that has been used, tested, or installed. 
• Any shelf-life-limited items. This includes, but it is not limited to; 
• Batteries
• Oils, Paints, and Hazardous Materials
• Life Vests and Rafts 
• Aircraft Tires
• Manuals, Software, Tools, Custom-Cut Materials
• Parts marked as “No Warranty / Final Sale” or Non-Cancellable/ Non-Returnable (NC/NR)
• Special order parts and equipment

Large equipment such as Hydraulic Power Units, Ground Power Units,  Tugs, Engine Compressor Washers, etc, will be reviewed on a case-by-case basis regarding returns. PJi reserves the right at any time to refuse a return or issue a restocking fee for any custom-ordered equipment. Please confirm at the time of order what the return policy will be for any equipment you intend to purchase. 

Used Equipment Return Policy

All used/ refurbished/ overhauled/ serviceable equipment purchased from PJi will have a 90-day parts warranty only unless otherwise specified within your original quote. PJi takes pride in the time and effort spent in providing you with reliable equipment. Please notify your Customer Experience Team within a week of receiving any used/ refurbished/ overhauled/ serviceable equipment with the appropriate photos and videos of any issues that may occur. 

Any crating fees that were processed on the original order for any used/ refurbished/ overhauled/ serviceable equipment will not be refunded. 

Some merchandise is eligible for an account credit or refund within 30 days from the date of shipment. This applied only if all of the following conditions are met, otherwise, a 15% restocking fee may apply. Return shipping costs are the responsibility of the customer unless it was a result of our error. If shipping was prepaid on the original order, prepaid freight will be deducted:

• Parts must be returned in new, resalable, and uninstalled condition. 
• Packed in the original manufacturer or PJi box with no marking or labels on the box. 
• The package must be complete with all components that were originally shipped with the item. 
• All paperwork that came with the item must be returned with it. This includes Manuals, Instructions, Warranty Registration Cards, Certificate of Conformance, 8130, and any applicable calibration report(s). 

Credits for returned merchandise outside of 30 days are reviewed on a case-by-case basis upon return, evaluation, and approval. Returns of this nature my be subject to;

• A minimum 15% restocking fee
• Any manufacturer’s additional test or recertification fees. 
• PJi account credit only. 

Merchandise experiencing technical issues or is assumed to be defective: 

• Apply to the manufacturer’s warranty policy 
• Must be sent to the manufacturer for evaluation, repair, or replacement as mentioned in the manufacturer’s warranty policy. 
• If you would like to request information on the manufacturer’s warranty policy, please contact our Customer Experience Team at [email protected]. 

Damaged or shorted merchandise

• PJi is not responsible for any claims that must be filed on any lost or damaged shipments that are released on customer shipping account(s) and customer appointed freight forwarders
• If a shipment is lost or damaged and the customer was billed for shipping on the PJi FedEx account(s), then PJi is responsible for filing the claim with FedEx. 
• If insurance is required on any shipment it must be requested at the time of order and communicated to our Customer Experience Team. 
• Open and examine all packages promptly. PJi is not responsible for any packages or freight shipments that are signed for without notifying the carrier of damages or missing items at the time of delivery. If a shipment is received with noticeable damages, or the carrier fails to deliver the entire shipment as recorded on the Bill of Lading (BOL), please alert the carrier and ensure the driver signs it. 
• Please notify the PJi Customer Experience Team immediately or within 14 days of any discrepancies with your order. 

Please ship your return with the RMA number clearly on the shipping box, not the product box. Please ensure the shipment is prepaid and insured to the address located in your return paperwork. 

No refund will be issued if the package is returned to our main office at 1905 Turnbury Drive, Greenville NC 27858. All returns will be accepted at our distribution center at 430 Executive Pkwy, New Bern NC 28562. 

Credit card refunds, once approved, will be issued to the same card used on the original order. Please allow 10-14 business days after the credit has been approved for your return and refund to be processed.

_{THIS RETURN POLICY IS A GUIDELINE ONLY AND SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. IT DOES NOT CONSTITUTE A CONTRACT, EXPRESS OR IMPLIED, WITH PILOT JOHN INTERNATIONAL OR CGSE.}