Return of any new part requires a Return Material Authorization (RMA) Form. This form can be obtained from our customer success team.
The following parts will not be considered for return:
- Non-forecasted parts
- Electrical components
- Parts less than $50
- Parts installed on aircraft
- Dropship ordered parts
- Hazardous Materials and Dangerous Goods
- Specially ordered parts and equipment
- Shelf-life items
- Excess & Obsolescent parts
All parts must be returned within 30 days from the date of invoice.
All returns are subject to a 15% restock fee of not less than $50. Additional recertification fees may apply.
New part returns must be in new and sellable condition, in their original packaging, and with original documentation.
Parts that were originally shipped with 8130 documentation will need to be sent along with the return. If the 8130 is missing, the part will be returned and will not be processed.
New part returns must be shipped prepaid freight and in undamaged condition.
THIS RETURN POLICY IS A GUIDELINE ONLY AND SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. IT DOES NOT CONSTITUTE A CONTRACT, EXPRESS OR IMPLIED, WITH PILOTJOHN.COM OR CGSE.